Posted: February 8, 2010 at 12:35 pm
Friday 19th Feb 2010, 00:01hrs – 06:00hrs
During the maintenance window above, we will be working within the cabinet and recovering old equipment. This site must be considered to be at risk during this period.
Posted: February 8, 2010 at 11:40 am
We need to perform some essential maintenance on the main VoIP database. This is scheduled for 4am on 9th February 2010. During the hours of 4am and 5am you may not be able to make or receive calls. We will endeavour to keep the downtime to a minimum.
Posted: February 4, 2010 at 9:05 pm
We have seen no more errors on the circuit and it is therefore now back in service. We will continue to monitor as the load increases.
Posted: February 4, 2010 at 6:29 pm
Our provider has cleared the fault, we will test the circuit for a errors over the next hour.
Posted: February 4, 2010 at 5:49 pm
Our circuit provider has identified a possible fault with a card in Manchester. Engineers are working to confirm this, there is no ETR at this time. Further updates will follow as we receive them.
Posted: February 4, 2010 at 4:15 pm
We are currently seeing errors on our link between London and Manchester. To maintain network stability, we are taking this link out of service while investigations take place. All traffic will route via alternate paths, some customers may notice a small increase in latency.
Posted: February 2, 2010 at 6:58 am
This work was completed successfully. Traffic is now on the preferred paths and full resilience is restored.
Posted: February 1, 2010 at 12:34 pm
Tuesday 2nd Feb 2010, 03:00hrs – 04:00hrs
To resolve the intermittent packet loss issue on the Telford to Wolverhampton link it has become necessary to reload telford-dc3.core.enta.net. This emergency work should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.
Posted: February 1, 2010 at 12:06 pm
We have isolated the cause of the intermittent packet loss on this link to a configuration error. Unfortunately to resolve the issue requires a reload of the router. An emergency maintenance notification will follow.
Posted: February 1, 2010 at 11:52 am
The Circuit between Telford and Wolverhampton has been taken off-line while we investigate intermittent packet loss issues with the circuit. Traffic usually on this path is using an alternative route. Customers may experience an increase in latency to some destinations.