ADSL24/Entanet Service Status

We are aware that we have experienced power issues this morning at out Telford HQ that has affected hosting in our Telford based data centres as well as any connectivity that was routed through Telford. The issues have also affected our VoIP service, hence customers will have experienced problems with inbound and outbound calls, which also affected our support service as no calls could be received.

Power has been restored to the site and engineers are present and working to restore services. Initial indications are that the power failed following a scheduled generator test, however it has yet to be confirmed whether this was the cause of the outage. Will will update as more information becomes available.

Neil Watson Entanet Entanet

Service was restored at 22:05 All traffic is now on the preferred paths.

Steve Lalonde Entanet Entanet

Our supplier reports that engineers should be arriving shortly to find the exact location of the fibre break. There is no ETR at this time.

David Derrick Entanet Entanet

Our link between Wolverhampton and Birmingham has gone down. We are investigating with our supplier. Traffic is being rerouted via alternate paths, some increase in latency may be seen.

David Derrick Entanet Entanet

All repair work has now been completed and the cooling system is now operating at normal levels.

Richard Partridge Entanet Entanet

We are currently aware of and working on an issue with one of our air cooling units in Data Centre 3 which appears to have failed. Measures are currently in place to minimise the impact that the loss of this unit is having.

Although we do not expect this to adversely affect the service we offer, this does mean that the remaining Data Centre cooling system is currently running at an increased load and we advise customers to consider the site “At Risk” until repair work has been completed.

Cooling engineers are working on the fault and the current ETR is 09/03/2010 12:00.

Richard Partridge Entanet Entanet

This maintenance work has completed, all directly connected customers will be monitored for next 24 hours to make sure faults have been cleared. please report any issues via the usual support channels.

Ming-Yu Hsieh Entanet Entanet

25th Feb 2009 00:01 – 25th Feb 2009 04:00

During the maintenance window above, the redbus-hex.edge.enta.net router will be rebooted to resolve some configuration issues. This should take less than 30 minutes to complete, during which all directly connected customers will be out of service.

Ming-Yu Hsieh Entanet Entanet

This maintenance work completed successfully, please report any issues via the usual support channels.

Ming-Yu Hsieh Entanet Entanet

This work is now completed.

Jon Farmer Entanet Entanet